Terms , Condition & Policy

  • Terms and Condition
  • Delivery and Shipping Policy
  • Privacy Policy
  • Refund and Cancellation

Terms and Condition

1. DEFINITIONS :-

1.1 "Use" or "Using" includes accessing, viewing, browsing, copying, availing Services or other benefit from use or using this Website;

1.2 "User", "You", "Your" means any person who uses this website in any manner.

1.3 "Customer" mean you who has/have obtained/availed the Services of Website and should have attained the age of 18 years.
 
1.4 "You cannot cancel your order once placed. However, if cancelled , cancellation amount will be deducted as per policy. Please refer Refunds & Cancellation Policy."

1.5 "Services" include:

Providing online and conventional products, facilities and services ranging from fulfilling the requests/wishes made/selected by you by/to performing pujas, prayers, ceremonies, rituals, rites, religious celebrations and all other kinds of worship and expressions of faith, independently and in association with learned acharayas, religious organizations and institutions, including but not limited to, temples, gurudwaras, churches, mosques, synagogues, fire temples, derasars, monasteries, places of pilgrimage, religious trusts, and religious congregations of all kinds;

To produce/manufacture, design, source, trade, commerce and represent products and services related to all the above objectives including but not limited to idols, religious artifacts, instruments, materials and consumables required for religious rites and rituals, religious, spiritual and related content on digital media and in non-digital formats like books, leaflets, posters, calendars, etc. (printed, embossed, painted, hand-written, etc.) and all kinds of related services and products;

Products and services related to religious travel and tourism, domestic and international, including hospitality, lodging and boarding services, packaged/conducted tour services, guide services, translation and interpretation services, immigration and customs process support services, and travel-related healthcare and insurance services, save and except where such services may be restricted by statute or regulation and all kinds of related services and products;

Conceptualization, development, organization, facilitation, and management of seminars, events, exhibitions, conferences, congregations, fairs and all kinds of similar events related to religious faith, belief and practice and;

Providing facility to make online payments for availing the above mentioned services.

2. "WEBSITE" means www.thenidaan.com

3.  “Company”, Having Its Corporate Office At  B-79,First Floor, shyam park extension, Shahibabad,Ghaziabad (U.P.) 201005

4. WEBSITE USE :

4.1 Use Of The Website Is Subject To Acceptance Of These Terms And Conditions, Privacy Policy, Cancellation And Refund Policy, Agreements And Any Other Terms And Conditions And Policy That Shall Be Made Applicable To The Website From Time To Time (“Hereinafter Referred As Terms”).

4.2 User Has Read, Understood And Accepted The Terms And Agrees To Be Always Bound By The Terms Every Time The User Uses The Website. User Understands And Accepts The Responsibility To Check The Terms Carefully Before Use Of The Website And To Keep Acquainted With The Changes, Amendments Effected To The Terms Of The Website From Time To Time. You Are Allowed To Use Website At Your Own Risk. If You Do Not Agree To The Terms And Conditions Of This Website Then You Are Requested To Discontinue The Use Of This Website.

5. AVAILING OF SERVICES:

5.1 We Allow You To Avail All Or Any Services Offered On The Website But It Shall Be Subject To Acceptance Of The Terms By You Without Any Objection. Customer Reserves The Right To Select The Type Of Services As Displayed On The Website. The Company Reserves The Right To Prevent You From Using The Website And The Services (Or Any Part Of Them), Making Any Transaction On The Website, Without Giving Any Reason Or Notice.

5.2 The Content/Information Provided By You While Availing The Services On The  Website Is Subject To Privacy Policy Of The Company Displayed On The Website.  The Company Reserves The Right To Store, Evaluate, Analyze, Verify, And Authenticate The Information And Data Provided By The User. You Are Required To Fill Your Data Accurately And Precisely While Filing The Information For Placing Order For Services. In Case Your User Content Is Found To Be Inaccurate, The Company Shall Not Be Responsible For Inefficient Results And/ Or Refund Of Any Amount Paid By You.

5.3 The Customer Shall Place The Order Only If The Customer Has Full Faith In The  Vedas, Holy Books, Puja, Worship, Religious Celebrations/ Ceremonies, Rites, Rituals, Customs, Purans, Mantras, Shastra,  Etc. And Shall Follow The Instructions/Advices Made By The Company From Time To Time.

5.4 That The Validity Of The Wish Fulfilled Shall Not Be More Than The Period Mentioned, If Any, Against That Wish Or One Month From Such Fulfillment; Whichever Is Earlier.

5.5 The Company Shall Endeavor To Provide/ Perform The Services On The Specified Day, Time And Place. However, In Case Of Some Or Any Services Is/Are Not Performed On The Specified Day, Time And Place Due To Any Unavoidable/Out Of Control/Reasons Of The Company Including But Not Limited To Unsays, Ceremonies, Or Non Availability Learned Acharay As  Or  Force Majeure Events Etc, Then The Services May Be Performed By The Company On Any Other Equivalent Place, Date And Time As Per The Discretion Of The Company.

5.6 We Shall Strive And Make Every Effort To Provide The Required Services Efficiently As Offered On The Website. You Can At Any Time Place Order For All Or Any Type Of Services Displayed Against Consideration/ The Rate Mentioned On Website. You Are Requested To Make Customized Wish/Wishes, Which Shall Be Legally Valid, Practicably, Possible And Socially And Morally Acceptable In The Public At Large/Community/Class/Section/ Dharma Etc. 

5.7 On Selecting Mode For Receipt Of Post Services Non Perishable Items, The Company Shall Not Be Held Liable For Any Delay/ Non-Delivery Of The Such Items Due To Any Reason. However, The Perishable Items Will Be Distributed To Needy/Poor Persons Nearby.

5.8 You Can Place An Order By Making Payment Through Available Payment Modes Amount/Prices That Are Mentioned On The Website To Provide Service Are In Indian Rupees Unless Specified And Are Subject To Change From Time To Time At The Sole Discretion Of The Company, Without Giving Any Reason Or Notice.

6. DATA SECURITY AND OWNERSHIP:

6.1 You Shall Not Modify Copy, Distribute, Transmit, Display, Perform, Reproduce, Publish, License, Reverse Engineer Create Derivative Works From, Transfer, Or Sell Any Product, Service Or Feature, Information, Software Obtained From The Website. It Is Hereby Clarified That Unlimited Or Wholesale Reproduction, Copying Of The Content For Commercial Or Non-Commercial Purposes And Unwarranted Modification Of Data And Information Within The Content Of The Website Is Impermissible.

6.2 All Materials On This Website, Including But Not Limited To Images, Software, Text, Icons Etc. (The "Content"), Are/To Be Protected By Copyright Under The Copyright Laws.

6.3 You Cannot Use Content, Except As Specified Herein And Undertake To Follow All Instructions On This Website, Subject To The Limitation Imposed Herein .

6.4 There Are A Number Of Proprietary Logos, Service Marks And Trademarks Found On This Website, (Hereinafter Referred To As “Contents”) Whether Owned/Used By Service Provider Or Otherwise. By Displaying Such Contents On The Website, The Company /Service Provider Is Not Granting You Any License To Utilize Those Proprietary Logos, Service Marks, Or Trademarks In Any Way. Any Unauthorized Or Unwarranted Use Of Such Contents By You May Violate Copyright Laws, Trade Mark Laws, Laws Of Privacy And Publicity, Other Civil And Criminal Statutes.

7. ONLINE PAYMENT:

User understands and acknowledges:

That the Company undertakes to take utmost care in providing secure payment system. However, it is susceptible to hacking, virus attacks, malfunctioning, etc. In such situations, the Company shall not be responsible for any loss caused to you.

That the User shall provide accurate payment details to the secure payment system or making purchase on the Website.

That the information provided by User will not be utilized or shared by the Company with any third party unless required in relation to execute the order, fraud, verifications or by law, regulation or court order or agency etc.

That the Company expressly disclaims all its liabilities that may arise as a consequence of any unauthorized use of User's credit/ debit card or internet banking etc.

That the User undertakes to make all payments at his own risk and volition.

That the Company shall not be liable for any loss or damage caused to the User, whether arising directly or indirectly, due to the decline of authorization for any transaction, malfunction, errors and/or unscrupulous activities, exceeded present limit etc.

8. USER GUIDELINES:

8.1 Using The Website May Contain Services Such As Email, Sms Services, For The Reporting Purpose (Hereinafter Collectively Referred To As "Communication Services"). You Agree To Receive /Send  Messages Or Emails, Sms And Material That Are Proper And Related To Communication Service.

8.2 You Agree And Undertake That When Using A Communication Service Or Using This Website, You Will Not:

upload files that contain software or other material owned by the Company and protected by Intellectual Property Laws or any other Law in force, unless you own or control the rights thereto or have obtained all necessary consents;

upload or distribute files that contain viruses, corrupted files, or any other similar software;

programs that may damage the operation of this Website or server or another's Computer or handheld devises;

9. LINK TO THIRD PARTY:

You understand that certain Services may display, include or make available content, data, information, applications or materials from third parties ("Third Party Materials") or provide links to certain third party web sites. By using the Third Party Services, You acknowledge and agree that the Company) is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or web sites. We may provide you links to such third party services ("Third Party Services"). You agree to use the Services at Your own risk and volition. The Company shall not be liable for any of its contents that may be found offensive, indecent, or objectionable to you. We do not warrant/ assume/ have any liability or responsibility to you or any other person for any third party services, third party materials or web sites, or for any other materials, products, or services of third parties.

10. INDEMNIFICATION:

You agree to indemnify, defend and hold the Company, its parents, subsidiaries, affiliates associates, successors, assigns and licensors, the Website or any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers, franchisers and Vendors harmless against all or any claims, actions, losses, expenses, damages and costs (including attorneys' fees), arising out of the Use of this Website or Services or resulting from any breach or violation of these Terms by you, or due to your any unauthorized activities relating to the Website.

11. DISCLAIMER AND LIMITATIONS OF LIABILITY:

11.1 All Services To Be/Are Provided On Best Effort Basis, Without Giving Any Warranty Relating To Any Commitment To Perform Services At Specified Time, Place, Date And/Or Results. The Website Is Not Hack Proof. The Website And The Data May Get Pilfered, Damaged, Lost, Garbled Or Become Useless. Without Limiting The Foregoing, We Are Not Responsible Or Liable For Any Malicious Code, Delays, Inaccuracies, Errors, Or Omissions;

11.2 You Understand, Acknowledge And Agree That You Shall Provide Always Your Accurate Data For The Desired Services. You Take Entire Risk Of Not Getting Desired Results/ Services On Account Of Your Providing Wrong Data And The Company Shall In No Event Be Liable For Any Direct, Indirect, Punitive, Incidental, Special Or Consequential Damages Or For Any Damages Whatsoever Including But Not Limiting To Damages Arising Out Of Or In Any Way Connected With The Use Of The Website.

11.3 We Are Not An Authorized Agent Of Any Temple. We Perform Our Services Through Our Own Network Of Representatives Spread/ To Be Spread Across India.  We Are Not A Religious Movement.

11.4 We Get No Funding From Any Religious Institutions. We Are Not Promoting Any Particular Spiritual Stream Or Cult. All The Services Offered Through Our Website And Do Not Involve Any Kind Of Human/Animal Sacrifice. We Are Totally Against It And Do Not Promote The Same In Any Conditions. We Do Not Provide/Claim Any Miracles.

12. GUIDANCE MATERIAL:

12.1 The Services That We Assure To Provide Will Be Based On Understanding And On The Interpretation Of Related Divine Scriptures/Material, Which May Vary From Person To Person. We Do Not Take Any Direct/Indirect Responsibility Of Such Varying Interpretation And Consequential Results.

12.2 We Shall Not Be Responsible For The Quality, Authenticity, Correctness, Accuracy Or Suitability Of Such Services By Use Of Web Site By Any Third Party And/Or Taking Any Decision By Such Third Party.

13. ADVERTISEMENTS:

We may post, display, publish or provide links of any advertisements of advertisers on the Website/at various places on Website. The places of such Advertisements shall not be fixed. These advertisers might set cookies on Website, which shall use your data, information for various other links. If you would like to know more information about this practice and to know your choices about not having this information used by any website, please refer to the relevant policy of such advertiser for more information. We do not endorse or recommend or market or warranty the advertisements or advertisers or quality, suitability, merchantability, fitness, commitment, reasonability of the Product and/or services offered by such advertisers. We are not responsible for any of these advertisers as these will by third party advertisers. If you intend to deal with the advertisers, you shall directly deal with them at your entire risk and volition.

14. FORCE MAJEURE:

Under no circumstances, we shall be held liable for any damage or loss, penalty due to delay or deficiency in performance of the Website and Services resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication failures, major electricity failures, internet outage, downtime, floods, storms, accident, civil disturbances, riots, strikes, shortages of labor, fluctuations in heat, light, fire or air or other force majeure.

15. NOTICE:

All notices of Company will be served by email or by general notification on the Website. Any notice provided to Company pursuant to the Terms should be sent to information services having email-id of the Company at vivek.gupta@thenidaan.com or at Corporate Office At  B-79,First Floor, shyam park extension, Shahibabad,Ghaziabad (U.P.) 201005,INDIA.

16. CHANGE:

We have and shall continue to have the right to modify, change or update the terms at any time by sufficiently highlighting on the Website about such change. Such changes shall be effective immediately upon posting to the Website. You are advised to keep a regular check and stay updated with the terms updates, each time before you make use of the Website.

17. GENERAL PROVISIONS:

17.1 These Terms Constitute The Entire Or Sole Legal Agreement Between You And The Company And Shall Supersede And Prevail Any Prior Agreements, Whether Oral Or Written, Regarding Subject Matter Hereof.

17.2 You Agree That If The Company Does Not Exercise Or Enforce Any Legal Right Or Remedy, Which Is Contained In The Terms, Then This Shall Not Be Taken To Be A Formal Waiver Of The Company’s Rights And That Those Rights Or Remedies Will Still Be Available To The Company.

17.3 If Any Court Of Law, Having The Jurisdiction To Decide On This Matter, Rules That Any Provision Contained Under The Terms Are Invalid, Then That Provision Will Be Deemed To Be Null And Void Without Affecting The Rest Of The Terms. The Remaining Provisions Of The Terms Will Continue To Be Valid And Enforceable.

17.4 If Any One Or More Of The Provisions Of These Terms Is Or Becomes Invalid, Void, Illegal Or Unenforceable, Then The Validity, Existence, Legality And Enforceability Of The Remaining Provisions Will Not In Any Way Be Affected, Prejudiced Or Impaired.

17.5 The Use Or Access Of The Website Or The Services Therein, Shall Be Governed Exclusively By The Laws Of India. You Specifically Agree And Submit That Any Disputes Arising Out Of Or Because Of Availing The Services Or Using  Website Shall Be Decided By The Sole Arbitrator To Be Appointed By The Company Who Shall Decide And Deal In Accordance With The Arbitration And Conciliation Act,1996. The Venue Of Arbitration Shall Be In Delhi, INDIA And  Language Shall Be English  And The Arbitral Award Shall Be Final And Binding On Both The Parties.

17.6 Subject To The Above Arbitration, The Courts At Delhi, INDIA Shall Have Exclusive Jurisdiction In All Matters.

IF YOU DO NOT ACCEPT AND ABIDE BY THESE TERMS, YOU MUST NOT USE THE WEBSITE.


Delivery and Shipping Policy

SHIPPING POLICIES


We are committed to delivering your order accurately, in good condition, and always on time.

Based on the nature of the products that  we have designed a multi tiered shipping policy that is designed exclusively in your best interests.


Thenidaan.com intends to be 100% transparent at all times and thereby provides you with a detailed description of all its policies. We’d love to take you through our shipping policy and want you to know that we adhere to the constraints mentioned in the policy and ensure that all the product shipments take place in accordance to the policy norms.   


Where Do We Ship Our Products?

No matter what category does the product belong to, we ship them all across the world. We are dedicated to delivering the products to you keeping in mind the promised delivery time. We make sure that the products reach  you in perfect condition without any delay, so that  you do not feel reluctant while availing our services in near future.


What Are the Shipping Charges?

For all the products that need to be shipped within India, the shipping cost is zero, with minimum limit depends on the area need to shipped. However, orders that need to be shipped outside India require additional shipping cost. The cost will be determined based upon the weight of the product and the delivery location.


We assure that the shipping fees charged are in complete reference to the standardized courier companies. Both the  international and the domestic orders are processed, shipped and delivered via the best courier companies available, to ensure that the buyers experience precise delivery without any damage and in specified time.


What Is the Estimated Delivery Time?

We ensure that all our orders are processed and shipped within 7-10 working days or in accordance to the date specified while confirming the order. However, for some orders it  require 15-20 working days for shipping. To ease out the process further, we provide our customers with a tracking number that could be tracked over the official site of the courier company. The tracking  number is usually available within 2 days from shipping. The shipping duration varies in below cases.


- In case the product requires stitching, or any specific design an additional time of 5 days is required for delivering the product.

- For orders of purchasing multiple items that require to be shipped at different addresses, we would appreciate if the orders are placed separately. Multiple items required at a single destination can be placed as a single order. The delivery time will vary as per the availability of the last ordered product.

- The shipping of the order may delay in case there is delay from the manufacturer side.

- In case of cancellation of the order, refund will be provided within 50 to 60 days – that’s a promise. We have you covered if the case genuine.


For any further queries, we would suggest you to contact our happy-to-help customer support cell. Our highly talented and co-operative cell is dedicated to resolve the problems of customers at the earliest.


* In case, the order demands additional customs or duties to be paid then it would be payable separately by the customer to the courier company at the delivery time. The duties and taxes are not a part of the customer's payment made to the company.


*Shipping Charges

Thenidaan.com charges Rs. 50 as a convenience charge for all orders below Rs. 500. This helps us service our customers better.



Privacy Policy

To access this website, you unconditionally accept and agree without any limitation or qualification to the terms and conditions of this policy and all other terms and conditions of this website. If you do not agree with the same, you are requested not to proceed further to access/ use this website.

DEFINITIONS

1. “Use" Or "Using" Includes Accessing, Viewing, Browsing, Copying,Availing Services Or Other Benefit From Use Or Using This Website;

2. "User", "You", "Your" Means Any Person Who Uses This Website In Any Manner.

3. "Customer" Mean You Who Has/Have Obtained/Availed The Services Of Website And Should Have Attained The Age Of 18 Years. 

4. “Services” Means All The Services As Provided In Terms And Conditions From Time To Time.

5. "WEBSITE" Means www.thenidaan.com

6. “Company”, Having Its Corporate Office At  B-79,First Floor, shyam park extension, Shahibabad,Ghaziabad (U.P.) 201005

PERSONAL INFORMATION

If you wish to avail any one or more of the services offered by us, you are requested to place an order at our above website. While making order, you need to share certain personal information and user content etc. including but not limited to your name, gender, parents name, contact number, e-mail address, mailing address, date of birth, place of birth, birth star/Nakshatra and Gotra, etc. The Personal Information to be collected from time to time to be used only to deliver you the desired and appropriate Service(s) and to allows us to process your order and to provide you the best and efficient Services and also to notify you regarding your order status.If user content and other information including personal information supplied by you is found to be incorrect, incomplete, or inaccurate then we shall not be responsible for failure in achieving the desired results/services and in such circumstances we shall not be held liable for such failure and refund of money in any circumstances. We have tied-up with external payment gateways and you are requested to enter credit /debit card number, CVV number or any other information, directly on the payment gateway website, hence we are not privy to such sensitive information. If you intend to use the Services, it is solely at your own volition, risk and after reading and confirming it to this Privacy Policy.


USE OF PERSONAL INFORMATION

We use the Information/user content, which we received from you to provide you the Services efficiently and to enhance your overall experience. We also use the Information/user content supplied by you to personalize your experience by providing our recommendations about the temples, deities, and pujas etc. that might be of interest to you. We also monitor Website usage in order to help us to develop the design and layout of this Website. You authorize us to share your Personal Information with our service providers and our business partners. We may also use the Information which we collect from you, to occasionally notify you about important functionality changes to the Website, new services, upcoming events, updates and special offers which we think you’ll find valuable. If you do not want to receive any mails from us, please email to www.thenidaan.com with the subject line “Please Unsubscribe Me”, make sure to do this for each account or e-mail address you have provided us for availing services. We assure you that your Personal Information will not be sold, traded or rented to others. You authorize us to disclose your Personal Information in order to assist the Government Authority or in adherence to the Court or to protect the interest of the Company and/or any particular user(s) if the same is called by any such authority.


PROTECTION OF INFORMATION AND STORAGE

We offer the use of a secure server, whenever you place order(s) or access your account information on www.thenidaan.com. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is guarded and protected against any unauthorized access. In order to secure data we take back-up of systems periodically. We maintain strict controls at the time of accessing servers, database, archives and other data storing devices and medium. Only authorized personnel of the Company are allowed to access servers, database, archives and data storing devices and medium. We hereby inform you that although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage may take place on account of unauthorized hacking, virus attacks, technical issues and Company takes no liabilities or responsibilities for it.


CHANGES TO PRIVACY POLICY

We have and shall continue to have the right to modify, change or update this Privacy policy at any time in near future, by sufficiently highlighting on the Website about such change. Such changes shall be deemed to become operative and effective, immediately from the time they would be posted on the Website. You are advised to keep a regular check and stay updated on the Policy updates of the Website.


COOKIES

“Cookies” are pieces of information that are stored by your browser on your computer’s hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features of our Website. We may place Cookies in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable the Website to relate your usage of the Website to information that you have specifically and knowingly provided to the Website. The Cookies enable us to remember your choices and some data field contents which you would be required to fill-in. This may reduce your time to fill in information which is routine. Such information will also remain in our database.


DISCLAIMER

Although we strive towards providing you efficient services, we do not guarantee the accuracy of services and virtual pooja posted on this website. We are not an authorized agent of any temple & perform these services through a network of representatives spread across India. We are not a temple/religious movement & get no funding from any such entities, nor are we promoting any particular spiritual stream/cult. The services offered through our Website do not involve any kind of animal sacrifice. We do not provide/claim any miracles.


LINKS TO THIRD PARTY SITES

We may provide links of other websites on our Website, without confirming of their accuracy, completeness, usefulness, validity of content, warranty, merchantability, endorsement, suitability, any assurance of quality, authenticity, and appropriateness, etc. You would be viewing such websites at your own risk and responsibility, liability, obligations, etc. This Privacy Policy does not apply when you access to such sites, links. These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to User. Company does not have access to or control over cookies or other features that such third party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.


AGREEMENT

This Privacy Policy along with the Terms and Conditions given for Use of this website and cancellation and refund policy, contains the entire understanding and amounts to an agreement between You and us. It shall supersede all or any prior understandings relating to this Website. This Policy cannot be changed or terminated orally by you. If any provision or part thereof, of this Privacy Policy, is held to be illegal/invalid or unenforceable, it would not affect validity of other provisions of Privacy Policy and the Privacy Policy will be deemed to be amended to that effect. This Privacy Policy should be at all times read along with the other Terms and Conditions of Use of this Website.


CONTACTING US

For any questions relating to updating or changing your account information or, for your valuable feedback regarding this Privacy Policy please send e-mail to vivek.gupta@thenidaan.com



Refund and Cancellation

DEFINITIONS

1. “Use" Or "Using" Includes Accessing, Viewing, Browsing, Copying,Availing Services Or Other Benefit From Use Or Using This Website;

2. "User", "You", "Your" Means Any Person Who Uses This Website In Any Manner.

3. "Customer" Mean You Who Has/Have Obtained/Availed The Services Of Website And Should Have Attained The Age Of 18 Years. 

4. “Services” Means All The Services As Provided In Terms And Conditions From Time To Time.

5. "WEBSITE" Means www.thenidaan.com

6. “Company”, Having Its Corporate Office At  B-79,First Floor, shyam park extension, Shahibabad,Ghaziabad (U.P.) 201005

Note :- No Return/Refund will be Possible once ordered Placed of any Products/Services. Return will be Possible on only damaged products.

We have easy return policy so that you can buy our products at ease and without stress. Notify us of any problems, damages or defects within 2 days from the date of delivery, and we will try to resolve your refund request. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product. The return shipping to seller for the product will be borne by the seller if the seller is at fault. See more details about our returns and refund policies.

POLICY

1. In case, your wish gets not fulfilled within the period as provided in the order/ invoice raised by us after performing the required Puja/ Ceremony for the same, you will have to bring it in our notice in writing. On receipt of the same, we will get it verified from our own sources and tried to resolve the same immediately or in any case within 30 days period. If still the wish remain unfulfilled, in such situation, we may cancel your order in full or part as the case may be and inform you accordingly. On receipt of written confirmation from your side of such cancellation of the order and request for refund of the amount, if any, we shall refund only the amount as mentioned by the company in your respective registration form within a period of one month from the confirmation of such cancellation.


2. Subject to the above, in case the order placed by you is cancelled by us for any reason whatsoever, we will inform you of such cancellation within 07 working days of such cancellation and in that situation, you will be entitled for refund of 100% of the amount paid by you to us within one month from the date of such cancellation.


3. In case the order is cancelled by you for any reason whatsoever, you have to inform us in writing and seek refund of the amount. On receipt of such written request from your side, we shall refund the money to you in following manner:


a) 90% (ninety percent) of the amount received, if such cancellation is requested before the starting of process to perform such order/Services.

b) 40% (forty percent) of the amount received, if such cancellation is requested during or after the starting of the process to perform such order/ services by us but before its completion.

c) 0% (zero percent) of the amount received, if such cancellation is requested upon/after completion of such order/ services.


4. In order to claim cancellation of order and refund of the amount, if any, you will be required to submit a written request for such cancellation of order and refund of the amount on all or any of the above situations, as the case may be alongwith original payment receipt, a copy of your Voter Identification Card, PAN card or any other identity proof issued by a Govt. agency, bank details for refund of the amount through RTGS, documents proving that wish remain unfulfilled etc. After verifying we will refund the amount, if found refundable, within one month from the date of confirmation of such refund to you from us.


5. No refund shall be done, in case the contents provided by you for refund found to be incomplete/ incorrect/ mismatch from our records.


6. Except the refund of the amount, if any due or payable to you on occurrence of any of the situations mentioned above, you will not be entitled to claim any other amount including but not limiting to any cost, charges, interest, damages or claim of any nature whatsoever.